We believe protecting every player's privacy is a fundamental responsibility. Here you can see, in full transparency, how we handle your personal information.
Welcome to 1111vd. As one of Bangladesh's most trusted online gaming platforms, we treat every user's privacy as a top priority. This Privacy Policy ("Policy") explains what personal information 1111vd collects from you, how it is used, how it is stored and protected, and what rights you have over your data.
This Privacy Policy applies to the 1111vd website, mobile application, and all related services. By using our platform, you are deemed to have consented to the data processing practices described in this policy. Please read it carefully before registering.
If anything is unclear, please reach out to our support team for assistance.
1111vd collects various types of information to deliver our services, ensure security, and meet legal obligations. A full breakdown of the data collected is provided below:
| Data Type | Example | Reason for collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC Compliance |
| Contact information | Email, mobile number, address | Account Management & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Gaming Activity | Betting history, win/loss records | Service improvement & responsible gaming |
| Device Information | IP address, browser, operating system | Security & Fraud Detection |
| Cookie Data | Session data, preference settings | Improving User Experience |
We only collect information that is necessary to provide our services. We have no interest in unnecessary or excessive personal data. You will always be clearly informed at the point of collection why a particular piece of information is being requested.
1111vd uses your personal information only for specific, legitimate purposes. We never use your data for any other purpose without your consent. Your information is used for the following:
Your information may also be used for Anti-Money Laundering (AML) compliance, fraud detection, prevention of underage access, and responding to lawful requests from law enforcement agencies. This forms part of our legal obligations.
1111vd uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the platform. They cannot be disabled.
Used to understand how you interact with the platform. This data is anonymized and used solely for platform improvement.
Used to remember your language preferences, theme settings, and customization options.
Used to show relevant promotions. You can disable these cookies in your browser settings.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
1111vd uses industry-leading security technology to protect your personal information. Our security infrastructure is regularly audited by independent third-party experts.
All data transferred between you and our servers is secured with 256-bit SSL encryption.
OTP-based two-factor authentication (2FA) is available for account access.
Your data is stored on firewall-protected, geographically isolated servers.
While we take every measure to keep your data secure on our end, we encourage you to take precautions as well: use a strong password, never share it with anyone, and report any suspicious activity to us right away.
1111vd believes you should have full control over your personal information. We provide you with the following rights:
You can request to see all the information we hold about you. We will provide a complete response within 30 days.
If any of your information is incorrect or outdated, you can request a correction. Many details can also be updated directly from your account settings.
You may request deletion of your personal data beyond what is legally required. AML/KYC records must be retained for 5 years for legal reasons.
You may object to marketing communications or certain types of data processing. We will action your request as promptly as possible.
To exercise any of these rights, email us at [email protected] or reach out via live chat support. We typically respond within 7 business days.
1111vd does not retain your information longer than necessary. Retention periods vary depending on the type of data:
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | 3 years after account closure | Dispute Resolution & Legal Protection |
| KYC Documents | 5 years after end of relationship | AML Compliance |
| Financial Transactions | 5 years after transaction | Financial Regulatory Guidelines |
| Gaming History | 2 years after account closure | Responsible Gaming Monitoring |
| Communication log | 1 year | Improving service quality |
| Cookie Data | Up to 1 year from session | Saving user preferences |
Once the retention period expires, data is securely deleted or anonymized. No information is held longer than necessary.
1111vd is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.
If you suspect a minor is using our platform, please contact our support team immediately. We have a zero-tolerance policy on this matter.
1111vd may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. Please take a moment to review the new policy once you receive a change notice.
If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated Data Protection Team. We take all concerns seriously and aim to resolve them as promptly as possible.
Email: [email protected]
Response time: 7 business days
Contact us via the platform's live chat support. We typically respond within 1–2 hours.
If your complaint is not resolved, you have the right to lodge a complaint with the relevant regulatory authority.
The core pillars of our privacy protection that keep your data secure at all times.
Every login, transaction, and data submission is protected with bank-grade 256-bit SSL encryption. No one can intercept or read your data in transit.
A strict identity verification process ensures that only genuine, age-eligible users can access the platform. This helps prevent fraud and misuse.
1111vd never sells your personal information to third parties. Your data is used solely to provide our services — not for advertising.
Add an extra layer of security to your account by enabling 2FA. Even if someone knows your password, they cannot log in without the OTP.
Your data is never kept longer than necessary. Once the designated retention period ends, it is securely deleted. Storing data unnecessarily goes against our policy.
View, correct, or request deletion of your information at any time. Your rights over your data are always protected.
Quick answers to common questions about our Privacy Policy.